Private Health Care - Case Manager

Private Health - Care Case Manager

Leadership to the PHC Team to ensure clients receive appropriate case management and advocacy service in accordance with identified needs Case management, counseling and advocacy services to assigned clients.

Position responsibilities include, but are not limited to:

  • Makes initial contact with assigned clients; completes community based visits, full case assessments, and develops individual service plans that include goals, objectives and milestones.
  • Completes Client Treatment Plan and ensure PHC team adheres to plan of care.
  • Schedules and facilitates monthly treatment progress meetings with PHC team, PHC Provider Team, client and family.
  • Establishes and maintains relationships with PHC team, PHC Provider, and community organizations; locates and refers clients to appropriate community services; coordinates contacts and visits; escorts clients to referral appointments with emphasis in PHC provider when applicable.
  • Accurately documents all work with client and/or family and/or relevant persons as measured by QA standards and peer review audit results.
  • Communicates with professional and paraprofessional staff regarding available community services and resources; effectively matches services and resource needs of clients and families.
  • Provides periodic service plan updates; monitors service plan activities and follows-up with referral agencies regarding client progress to ensure client outcomes.
  • Maintains appropriate documentation though case notes and service plan information in an accurate and timely manner.
  • Completes service completion or termination summary reports according to agency guidelines.
  • Communicates with treatment team members (i.e. attorney, CSW, family members, agency volunteers, CASA workers, auxiliary treatment programs, school personnel, etc) as necessary to coordinate service plan services and communicate clients' needs; documents services and communications.
  • Conducts home visits as needed.
  • Submits timely documentation as related to caseload.
  • Schedules and coordinates psychiatric and psychological consultations with PHC provider as necessary according to service plan.
  • Maintains knowledge of program standards and policies as developed by Five Acres, Community Care Licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the art practices; participating in in-service programs.
  • Incorporates Agency philosophy and mission in all aspects of job description.
  • Attends and participates in education, department staff, supervision, support meetings, and in-service programs, consultations and Agency meetings as appropriate.
  • Receives feedback with commitment to on-going refinement and professional growth.
  • Maintains confidentiality regarding children, families and operations of the agency.
  • Establishes professional goals and pursues professional opportunities to grow professionally.
  • Exercises good judgment in the performance of duties and responsibilities.
  • Establishes and maintains rapport and effective working relationships with child(ren) and families and to works effectively within the Agency and social work community at large.

Position requirements include, but are not limited to:

  • Completion of a degree in the behavioral sciences and minimum of four (4) years' experience in a social setting (preferred)
  • Prior experience with a medical provider or performing Wraparound model of care is preferred.
  • Must have a valid California Driver License, proof of automobile insurance and meet the Agency's safe driver guidelines.
  • Availability of a personal car with appropriate insurance which employee is willing to use for all Agency business, if needed; adhering to federal motor vehicle safety standards when transporting children.
  • Effective communication skills both oral and written; bi-lingual skills in Spanish/English is
  • preferred.
  • Ability to be flexible and work in a changing environment.
  • Ability to pass and utilize the Pro Act physical restraint system
  • Computer skills sufficient to meet production demands of the job including Microsoft Office and WELLIGENT software for program notes; and skill in maintaining accurate, detailed and complete records in a mental health environment.
  • Ability to work varied hours including evenings, nights and weekends.
  • Sensitivity to the different cultures represented among the clients, partners and staff.
  • A basic understanding of age appropriate behavior for children/adolescents.
  • Ability to model positive behaviors and Agency values.
  • Ability to work effectively as part of a team.
  • Strong problem solving skills.

Location: West Covina, CA

Five Acres is an equal opportunity employer and a drug free workplace. Therefore, the Agency does not discriminate, and does not permit its employees to discriminate against other employees or applicants because of race, religion (including religious dress and grooming practices), creed, color, sex/gender (including pregnancy, childbirth, breastfeeding or related legally protected medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation, national origin, ancestry, physical or mental disability, legally protected medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, any other basis protected by federal, state or local law or ordinance or regulation.