Crisis Intervention Specialist


Responsible for ensuring the safety and security of Agency facility and the safety and well-being of children and staff, including:

  • Directly supervising and supporting cottage staff in the absence of the executives and managers (e.g. nights, weekends, holidays).
  • Responding to emergency situations where children are in crisis to de-escalate the situation and ensure the safety and health of clients, families, caregivers and Five Acres staff.
  • Providing advice and support to enhance the effectiveness of staff performance and program functions.


    1. Ensures appropriate and adequate coverage of all cottages; assigns staff as needed; assumes coverage responsibility in the absence of cottage staff. Responds to unusual or emergency situations in a manner that will enable cottages and campus to continue to operate in an effective and routine manner.

    2. Responds to unusual or emergency situations involving children/clients in the community and in Five Acres residences and other facilities to de-escalate situations in accordance with the agency safety policies.

    3. Assist the division with follow-up and monitoring/tracking of chart compliance using Welligent reports.

    4. Intervenes as needed in child crisis situations to ensure the safety of children and staff; uses physical restraint only when absolutely necessary, assesses situations and determines initial safety and risk evaluations; implements de-escalation and stabilization interventions only in accordance with methods and techniques approved by the agency.

    5. Completes cottage rounds according to established schedule, document accordingly (i.e. CIS logs), monitors and follows up toward timely resolution of any identified problems. Communicates, reports and documents unstable behaviors and interventions to the child and family team in a timely manner.

    6. Conducts routine security checks throughout the shift to ensure all gates, doors, windows are closed/locked as required, that no safety hazards exist, and that the physical plant is safe and secure at all times. Ensures fleet vehicles and keys are accounted for and logged accordingly. (CIS log and sign-out sheet); report all maintenance issues to operations in a timely matter.

    7. Participates in identifying clients? needs and triggers (within a strength based and family centered model) to escalation and barriers; makes recommendations for action to supervisors and treatment team; participates in team/staff conferences regarding solutions to RBS/RTC clients' barriers.

    8. Maintains working knowledge of agency, contractual and licensing policies and procedures in order to enforce and maintain professional practices, principles and standards providing direct supervision to cottage staff in the absence of the unit program coordinators.

    9. Establishes and maintains rapport and effective working relationships with children and families and to work effectively within the agency and community at large

    10. Provides coaching/training to cottage staff on issues relevant to SED populations, as needed.

    11. Incorporates agency philosophy and mission in all aspects of job description.

    12. Attends and participates in staff, supervision, support meetings and agency meetings as appropriate.

    13. Receives feedback with commitment to on-going refinement and professional growth.

    14. Maintains confidentiality regarding children, families and operations of the agency.

    15. Exercises good judgment in the performance of duties and responsibilities.

  • An undergraduate degree in social work, psychology or related mental health/human services field and four years experience in a mental health field, or an AA degree with (6) years of experience in a mental health field

  • Effective communication skills both oral and written; bi-lingual skills in Spanish/English are preferred

  • Ability to be flexible and work in a changing environment

  • Ability to pass and utilize the Pro Act physical restraint system

  • Computer skills sufficient to meet production demands of the job including Microsoft Office and WELLIGENT software for program notes and skill in maintaining detailed, accurate and complete records

  • Current California driver?s license and a driving record acceptable to the Agency?s insurance carrier.

  • Red Cross First Aid and CPR Certification

  • Sensitivity to the different cultures represented among the clients, families served, community partners and staff

  • A basic understanding of age appropriate behavior for children/adolescents

  • Knowledge of emergency procedures of the Agency

  • Ability to model positive behaviors and Agency values

  • Ability to work effectively as part of a team

  • Strong leadership skills

  • Ability to work varied hours including evenings, nights and weekends.

  • Must be 21 years of age or older

Location: Altadena, CA