Receptionist On-Call

RECEPTIONIST ON-CALL

On-Call Receptionist positions are available to cover scheduled and unscheduled absences of regular staff at all Five Acres' locations. Hours may vary, depending upon the shift covered. The Altadena (main campus) location is open seven (7) days a week and has a Monday through Friday day shift, swing shift, and a weekend day shift. All other locations are Monday through Friday day shift.

Position Responsibilities:

  • Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor's pass when required.
  • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff.  Places outgoing phone calls as needed.
  • Records accurate phone messages including name, time of call, nature of business and person called upon.
  • Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel.
  • Ensures adequate coverage of the receptionist desk throughout the business day.
  • Maintains general reception area and personal work area to ensure clean and professional business appearance.
  • Performs clerical duties which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.
  • Sorts and distributes incoming mail; prepares outgoing mail including internal office mail, external mail, overnight services, delivery services and registered mail.  Assures adequate funding on postage meter at all times.

Position Requirements:

  • Bilingual English/Spanish preferred
  • Knowledge of business English, spelling, punctuation, and general office practices and procedures
  • Excellent customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
  • Effective verbal communication skills - bi-lingual skills in Spanish/English preferred
  • Basic computer skills in Microsoft Office
  • Effective work organization skills and ability to work with minimal supervision
  • Ability to be flexible and work in a changing environment
  • Sensitivity to the different cultures represented among members and staff
  • Ability to solve problems and make routine recommendations

Location: Altadena, CA/Pasadena, CA/West Covina, CA

Five Acres is an equal opportunity employer and a drug free workplace. Therefore, the Agency does not discriminate, and does not permit its employees to discriminate against other employees or applicants because of race, religion (including religious dress and grooming practices), creed, color, sex/gender (including pregnancy, childbirth, breastfeeding or related legally protected medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation, national origin, ancestry, physical or mental disability, legally protected medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, any other basis protected by federal, state or local law or ordinance or regulation.