Program Manager



The Program Manager is primarily responsible for managing all aspects of the assigned program(s) to ensure it accomplishes the goals for its clients and effectively partnering with other Agency staff to ensure success of clients' individual plans.

  • Performs managerial duties including: recruiting, interviewing, hiring and training new professional, supervisory and support staff; oversees preparation of work schedules to ensure the program clients receive care, education and/or therapeutic services in accordance with individual plans; manages performance to ensure productivity meets standards; conducts performance appraisals and recommends salary increases, promotions and other employee actions; takes disciplinary measures as needed.
  • Drafts and recommends new policies and procedures to improve client outcomes or increase efficiency of administrative operations; ensures staff follow established practices, policies and procedures to achieve compliance with Agency expectations and standards.
  • Responds to and manages crises or emergency situations in a manner that will enable cottages, campus and other facilities to continue to operate in a safe and effective manner; may provide direct crisis intervention to children as necessary.
  • Participates in the development and management of the program budget; monitors expenses and ensures compliance with approved budgets; seeks and implements methods to reduce expenses.
  • Serves as liaison with other departments to ensure success of clients' individual plans; communicates effectively with others throughout Five Acres to resolve problems and ensure resolution occurs with minimal escalation to higher levels of authority.
  • Models appropriate communication and liaison with children's parents/guardians, teachers and health professionals.
  • Maintains working knowledge of program standards and policies developed by Five Acres, Community Care Licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the art practices and participating in in-service programs.
  • Ensures all documentation is properly maintained in accordance with Agency, contract and DCFS policies and requirements; institutes audits of documentation as needed.
  • Incorporates Agency philosophy and mission in all aspects of job description.
  • Represents the program at community and professional meetings; attends and participates in department staff, supervision and support meetings, in-service programs, and other meetings as appropriate.
  • Receives feedback with commitment to on-going refinement and professional growth.
  • Maintains confidentiality regarding children, families and operations of the agency.

  • May assume responsibility for the operation and security of the facilities in the absence of administrative staff.
  • Performs related duties as required.

    Program managers typically manage staff through program or other supervisors. The numbers of employees for whom the manager is responsible ranges from 4 to 10.

  • The appropriate educational background for the specific program that will minimally include an undergraduate degree in social work, psychology or related mental health/human services field with several years of increasingly responsible experience in a related mental health field. A graduate degree and licensure (e.g., LCSW or MFT) is required for some positions, (The ultimate level of required education depends upon the specific program assignment. However, an advanced degree in a related area is always preferred.)
  • Demonstrated managerial skills sufficient to manage one or more programs through working supervisors.
  • Very effective communication skills both oral and written, including public speaking; bi-lingual skills in Spanish/English are preferred.
  • Demonstrated problem-solving skills and ability to work effectively as part of a team.
  • Profession Assault Response (Pro-Act.), first aid and CPR certifications
  • Ability to be flexible and work in a changing environment
  • Computer skills sufficient to meet production demands of the job including Microsoft Office and Welligent software (after training).
  • Ability to work varied hours including evenings, nights and weekends and a willingness to be available to off-hour calls.
  • Must have a valid California Driver License, proof of automobile insurance and meet the Agency's safe driver guidelines.
  • Sensitivity to the different cultures represented among the clients, families and staff
  • A basic understanding of age appropriate behavior for children/adolescents
  • Knowledge of emergency procedures of the Agency
  • Ability to model positive behaviors and Agency values
  • Skill in maintaining detailed, accurate and complete records

  • Location: Pasadena, CA

    Five Acres is an equal opportunity employer and a drug free workplace. Therefore, the Agency does not discriminate, and does not permit its employees to discriminate against other employees or applicants because of race, religion (including religious dress and grooming practices), creed, color, sex/gender (including pregnancy, childbirth, breastfeeding or related legally protected medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation, national origin, ancestry, physical or mental disability, legally protected medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, any other basis protected by federal, state or local law or ordinance or regulation.