On-Call Receptionist

ON-CALL RECEPTIONIST

On-Call Receptionist positions are available to cover scheduled and unscheduled absences of regular staff at all Five Acres' locations. Hours may vary, depending upon the shift covered. The Altadena (main campus) location is open seven (7) days a week and has a Monday through Friday day shift, swing shift, and a weekend day shift. All other locations are Monday through Friday day shift.

Position responsibilities additionally include, but are not limited to:

  • Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor's pass when required.
  • Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff.  Places outgoing phone calls as needed.
  • Records accurate phone messages including name, time of call, nature of business and person called upon.
  • Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel.
  • Ensures adequate coverage of the receptionist desk throughout the business day.
  • Maintains general reception area and personal work area to ensure clean and professional business appearance.
  • Performs clerical duties which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.
  • Sorts and distributes incoming mail; prepares outgoing mail including internal office mail, external mail, overnight services, delivery services and registered mail.  Assures adequate funding on postage meter at all times.

Position requirements include but are limited to:

  • Bilingual English/Spanish preferred
  • Knowledge of business English, spelling, punctuation, and general office practices and procedures
  • Excellent customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
  • Effective verbal communication skills - bi-lingual skills in Spanish/English preferred
  • Basic computer skills in Microsoft Office
  • Effective work organization skills and ability to work with minimal supervision
  • Ability to be flexible and work in a changing environment
  • Sensitivity to the different cultures represented among members and staff
  • Ability to solve problems and make routine recommendations

Location: Altadena, CA