Information Tech*

INFORMATION TECHNICIAN

Full time position under the general direction of the Director of Information Technology. Responsible for ensuring system availability and internal customer satisfaction by maintaining network performance and security.

Position responsibilities include, but are not limited to:

  • Installs and configures new hardware and software; maintains inventory of hardware and software for servers and user computers.
  • Monitors, tunes and maintains network performance; gathers, analyzes data and prepares reports of findings and recommendations;
  • Reviews reports and system logs of computer and peripheral equipment and takes corrective action or makes recommendations as necessary.
  • Maintains network and internet security; Identifies, reviews, recommends, implements and performs ongoing administration of Firewalls, IDs, spam filters; assigns appropriate access entitlements.
  • Coordinates, obtains and applies updates to software, hardware and security related patches to all operating systems in use as required.
  • Documents network configuration.
  • Optimizes system performance by adjusting server settings.
  • Utilizes system monitoring tools to respond to application and hardware failures or degradation and performs incident management.
  • Provides end user support; takes ownership of escalated trouble tickets.
  • Interacts with network services staff and others to restore service and/or identify and correct core problems; recommends systems modifications to reduce user problems. 

Position requirements include, but are not limited to:

  • Working technical knowledge of current network and PC operating systems, hardware, protocols and standards. Working knowledge of relational database structure and design.
  • Strong knowledge of Microsoft server and workstation OS platforms.
  • Solid familiarity with Cisco and other firewall technologies
  • Knowledge of technology trends and how to apply new infrastructure technologies.
  • Knowledge of data privacy and laws (e.g. HIPAA) and ability to identify and resolve security, reliability and efficiency problems.

Location: Pasadena, CA